Testimonials

"We started Signature Training 36 months ago and we have had record-breaking months 33 out of 36 months possible! Compared to pre-training data, our room revenue is up 33 percent, ADR by 22 percent and even rooms sold has improved by 9.3 percent. It’s getting close to renewing our Signature Training contract, believe me, I know where to put my signature."

-John Tolliver
General Manager, Best Western Inn of Sedona Arizona

"Our conversion rate has increased since signing on with Signature. The ongoing reinforcement they provide has kept my staff motivated. As the general manager, being able to listen to my staff’s reservation calls, I know they are trying harder and being consistent in asking to make the reservation. A little friendly competition never hurts, we’re always checking our Signature scores to see if we outperformed our sister properties."

-Tony Sierra
General Manager - Howard Johnson, Virginia Beach, Virginia

"We're a limited feature hotel in a competitive marketplace. Using Signature's Transient Edge® program, my staff is able to sell the benefits of our hotel and win over guests to come stay with us. Selling benefits is our saving grace. Since we've started using Signature, our employee turn-over has dramatically decreased...it is practically zero!"

-Terry Conboy
General Manager Darien Hospitality, Howard Johnson, Mystic, CT

"Signature has been very responsive to our needs. There is no doubt in my mind, the customer service and sales skills taught in the Signature Transient Edge® program have helped my staff turn more calls into reservations. It is comforting to know that our agents inform callers about our product (not just our price) and that they are proactive about getting the booking. Using a third party like Signature to provide training and measure our performance on an ongoing basis really ensures the success of our agents as effective sales people."

-Jeffrey B. Miller
Director of Operations Hampton Inn & Suites and Howard Johnson Inn - Newport/Middletown, Rhode Island

"We've been using Signature's Transient Edge® Front Desk Sales and Service training program for nearly two years now. The impact on our revenue and ADR exceeded the investment we made in the Signature training program. Compared to the same time period last year, our revenue is up $13,000 or 45 percent, our rooms are up 130 or 28 percent, ADR is up $7.39 or 11 percent and RevPar is up $7.90 or 45 percent over this same time last year. I contribute our success to better training in revenue management and the great relationship we have with our Signature trainer."

-Emi Nissley
General Manager, Best Western Inn at Millersville, Millersville, PA

"I'm still amazed at the amount of revenue I'd be leaving on the table if I didn't use Signature training."

-Nash Patel, Owner, NPN Hotels

"In a short period of time, Signature developed an effective training program for our reservations and sales teams and has proven to be a valuable asset to Radisson properties around the world."

-Steve Outwater
Vice President Educational Development and Training, Carlson Hotels Worldwide

"We have found that the training from Signature and the sales process have really increased our revenue generated. The sales agents have a sales format that we train from day one. They realize success with selling early in their career with our company. The trainer from Signature helped us customize our sales format to our business needs. We have found the recurrent training to be another component of our success. The trainer has established trust with the sales agents and they value his feedback and recommendations.

-Ronda Trog
Director, Best Western Central Reservations

"There are few ‘department meetings’ that associates get excited about - but whenever Signature training is scheduled, associates ASK to attend. This is because the training is high energy, fun and focused, and gives our guest services representatives selling skills that really work! Because associates can listen to and learn from their shopping calls and get immediate feedback, the program is completely interactive. We find the skills taught in the magic formula to be so useful, our entire Sales and Catering Team has also attended Signature Training!"

-Suzanne Allemeier
CRDE, Assistant General Manager, Holiday Inn Vancouver, BC

"The hotel is receiving more glowing letters and reports from customers, travel agents and convention-goers."

-Sheryl Chesnutt
Assistant Manager of Hotel Reservations and Ticketing, Gaylord Opryland Hotel

"A major reason why we continue with Signature training is the constant reinforcement program. It has become our measuring stick for employee performance."

-Frank McCabe
President, High Hotels Ltd.

"I've used the Transient Edge^® Program at 3 hotels over the years because it helps build revenue and guest service. Signature also helps me to improve staff morale and reduce turnover…it's been a great business decision."

-Joe Walsh
General Manager, Radisson Richardson, TX

"We have been working with Signature at this hotel since February, 1997 and I just can't imagine not having their support. My staff knows how to convert an inquiry into a sale…its just part of our culture now."

-Darryl Leach
General Manager, Radisson Augusta, GA

"Signature teaches us how to create partnerships and long lasting relationships, giving the client a sense of uniqueness/importance creating a win/win situation for all."

-Susan Greenberg
Sales Manager, Radisson Town Lake Austin

"Signature is overall enlightening!...Putting myself in the buyer's shoes, getting to know the client and what's important first before quoting rates has helped me tremendously."

-Stephanie Monroe
Sales Manager, Radisson St. Louis Clayton